Berthume Software handles technical support via email.
When sending attachments via e-mail (screenshots, data files, etc.), please use a ZIP utility to compress the attached files. Visit www.winzip.com for a free trial.
Please be as specific as possible. Get right to the point. List any error messages. Make sure you ALWAYS provide us with the info that we would need to test the problem. Screenshots are very helpful to illustrate the problem.
List specific window names and/or error messages where applicable. Remember, we are here to help... and we are totally dedicated to assisting you... BUT, we cannot guess what the problem is... so, please provide us with all the details... and we will GLADLY help you as best we can!